Terms & Conditions
SNAP Skateboard Co., Ltd. prides itself on providing quality products and a high standard of service to its customers. All orders and purchases made through this store are subject to the Terms and Conditions outlined below.
Payment by VISA, Master Card, American Express, Discover, and PayPal via secure PayPal online payment gateway.
Credit card payments are secured using 128-bit SSL encryption. This ensures all credit card details you send to us, directly or indirectly via the internet will be encrypted. If any other user intercepts the communication, they will only be able to view the encrypted form. This makes it impossible to be intercepted by an unauthorised party as long as your browser supports the use of encrypted data transmissions.
SNAP Skateboard Co., Ltd. is committed to complying with legislation governing privacy of personal information by businesses. SNAP Skateboard Co., Ltd. has relevant security measures in place to protect against the loss, misuse and alteration of personal information under our control. Any personal information you provide will be stored and managed by SNAP Skateboard Co., Ltd. and will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.
Shipping and handling
All orders are despatched as soon as possible, subject to availability. The shipping time is contingent upon the shipping company's ability to operate during regional holidays, and customs inspection. Standard domestic and international shipping, and handling fees may apply, as well as any standard domestic and international tariff. Note: the receiver is liable to pay any inbound duties and taxes which the receiver's local Customs authority deems appropriate, but SNAP Skateboard Co., Ltd. is not privy to any further detail, as such, we will not be able to notify you in advance.
Return Policy for Unused Items
Any request for a refund due to: customer dissatisfaction, incorrect purchase by the customer, or change of mind by the customer, will be the sole responsibility of the customer to send the returned item back to Hong Kong (where it was despatched) without receiving reimbursement for return-shipping. We will refund the cost of the unused item still in its packaging but the shipping fee from the online transaction will not be returned. A refund will be issued once the returned product along with all accompanying items are received at our Hong Kong facility, but an additional fee (at our sole discretion) will be deducted from the refund for any used, damaged, and / or missing items. In the event the customer refuses to accept delivery from the shipping company, the resulting refund amount will be comprised of the product price (not including the initial shipping cost) minus our cost (as billed by the shipping company), to have the item returned back to where it was despatched by the shipper.
Repair / Replacement Policy
Every care is taken to ensure that your products are despatched in perfect functional condition. Please contact firstname.lastname@example.org within 48 hours of receiving any items that you wish to report having a non-aesthetic defect and include photos with a description in order for us to assist you right away.
SNAP Longboard is intended to be used for portable commuting and cruising, so any forceful turning/action, bouncing/jumping, and/or exertion greater than 90 kg of downward force may exceed the strength limit of the wood / bamboo deck, therefore should any of the aforementioned activities fracture the deck, the product shall not be blamed as being functionally defective, as undue harsh treatment caused the damage. A 30-day limited warranty applies to folding systems that have been confirmed as having a non-aesthetic defect by SNAP Skateboard Co., Ltd., which may be repaired or replaced (at our sole discretion), as such, we reserve the right to assess and offer a repair kit to fix any functionally defective folding system that we deem warrants this in lieu of shipping out a replacement or issuing a refund. However, we will only send the repair kit when we have received the customer's agreement for us to do so, whereby we will pay the cost to ship it out. In the event that the customer has agreed to have us ship out a repair kit but subsequently refuses to accept said repair kit, a replacement item, or any other item from the shipping company then the customer must pay our cost to have the item initially shipped out, as well as our cost to have the item returned back to Hong Kong (where it was despatched). Any item suspected to have a non-aesthetic defect must be reported to us at the time of unboxing, prior to it being used, otherwise, all sales are final on products that have been used (not new any longer), or incur weather-related damage (i.e. moisture damage) or wear and tear from usage. All sales are also final on manufacturer refurbished items (i.e. may have minor blemish) that are in proper working condition (i.e. components are operational).
Policy pertaining to discounts, bonus items; shipping of contest prizes, promotional items, and giveaway items
Starting a thread about SNAP Skateboard products on Reddit, Silverfish, etc. will not result in a discount from us, as that promotion has expired. Bonus items may vary in color and be subject to availability. Regarding the cost of delivering items won from our contests, promotions, and giveaways, the recipient will be responsible for paying the entire shipping fee, as quoted by our nominated shipping company (i.e. DHL), which will be higher than the specially discounted shipping cost for items purchased at www.snapskateboard.com. The prize recipient has within 14 days of being notified by us via email to pay the shipping cost before delivery of the item will be arranged, otherwise any claim to the prize item by the recipient after this period of time shall be deemed null and void.
Review of these terms and conditions
SNAP Skateboard Co., Ltd. may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.
Collecting your information allows us to provide a better user experience for you. At all times, it is your choice whether you choose to disclose any information to us. However, by not disclosing certain information (for e.g. your mailing address and contact phone number) we will not be able to ship the product that you requested.
How information is used
We only use the information you voluntarily provide to us for the purpose it is provided for. For instance, when you supply your registration details at the time of making an online purchase, the details you provide are only used for that transaction only.
Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.
SNAP Skateboard Co., Ltd. has security measures in place to protect against the loss, misuse and alteration of personal information under our control.
Legal information / Disclaimer
SNAP Skateboard Co., Ltd. takes no responsibility or accepts any liability, whatsoever for your wellbeing or injuries that result from the participation and act of using our product(s). You must wear proper safety equipment at all times, including: helmet, elbow & knee pads, and wrist braces. Skateboarding and longboarding, even when done well, can be a dangerous activity therefore you need to be careful at all times. Skate safely and smartly, and get immediate proper treatment for any injuries.
Waiver of liability and indemnity
By purchasing any item from SNAP Skateboard Co., Ltd., the buyer warrants that he/she is in compliance with his/her local laws, state laws, provincial laws, and federal laws and is legally able to purchase and possess these items. SNAP Skateboard Co., Ltd. shall not be held responsible for any non-compliance with any of these laws whatsoever.
Copyright © 2010-2017 SNAP Skateboard. All rights reserved. SNAP Skateboard™, SNAP Skateboard®, and the SNAP Skateboard Logo Design are registered trademarks of SNAP Skateboard Co. Ltd. All images, videos, and written content on this site are the sole property of SNAP Skateboard Co. Ltd. and cannot be used without expressed written consent from SNAPskateboard.com.